Return & Cancellations

Before placing your order, we kindly request you to go through our Refund & Replacement Policy in full.

Refund & Replacement Policy


At Aneka, every piece is thoughtfully handpicked and carefully inspected before dispatch. Due to the delicate nature of jewellery and in the interest of maintaining the highest standards of quality and hygiene, we follow a strict refund and replacement policy.

Unboxing Video Requirement


Customers are requested to record a clear, uninterrupted 360° unboxing video while opening the package.

This video is mandatory for any claim related to:

  • Damaged products
  • Incorrect items
  • Missing products or discrepancies

Please ensure that:

  • The video begins before opening the outer packaging.
  • The shipping label and package are clearly visible.
  • The entire unboxing process is captured in one continuous recording.
  • The product is shown clearly after opening.
  • No cuts, edits, pauses, or interruptions are made during the recording.

Without a valid and uninterrupted 360° unboxing video along with supporting images, we will not be able to process any replacement, refund, or damage claim.

Damaged or Incorrect Products

If you receive a damaged product, an incorrect item, or notice any missing items in your order, please contact us within 24–48 hours of delivery.

Contact Us

Email: support@anekastudio.in

Whatsapp: + 91 6360162368

Please share:

• Order number received on your order confirmation email.
• Clear product images
• Valid 360° unboxing video

We aim to respond to all queries within 24–48 business hours. Requests raised beyond this timeframe will not be considered.

    Resolution Policy

    In case of transit damage or incorrect product:

    • A replacement will be provided if the product is in stock.

    • A refund will be issued only if the product is unavailable

    The product must be returned in its original condition, along with packaging, to the address shared by us.

    Refund Processing

    Approved refunds, wherever applicable, will be processed to the original mode of payment within 5–10 business days after successful inspection and approval.

    Return Window

    Requests for damaged or incorrect items must be raised within 24-48 hours of delivery.

    Requests beyond this timeframe will not be considered.

    Non-Eligible Claims

    For safety and quality assurance, we are unable to accept returns, exchanges, or refund requests for

    • Requests based on change of mind or personal preference.
    • Products that have been worn, tried on or damaged after delivery due to mishandling or improper use.
    • Claims made without a clear and uninterrupted 360° unboxing video and supporting images.
    • Requests raised beyond 24–48 hours from delivery.

    • Minor variations in colour, texture, or finish arising due to the handcrafted nature of our jewellery, photography, lighting, or screen settings.

    • Exchanges for different products or designs.

    Cancellations & Exchanges

    • Orders cannot be cancelled once placed

    • Exchanges for different products are not permitted

    Delivery Responsibility

    Customers are requested to ensure availability at the delivery address during courier hours (typically 9 AM – 5 PM, can vary).

    • Courier partners will attempt delivery up to three times

    • If delivery fails, the parcel may be returned to us

    Re-shipping may be arranged, and additional shipping charges may apply depending on the situation.

    Returned Shipments

    Orders returned due to customer unavailability, refusal to accept delivery, or incorrect address details shall not be eligible for a refund. Re-shipping may be arranged subject to additional shipping charges.

    Sale Items

    Products purchased during sale events, discounted campaigns, clearance sales, or promotional offers are not eligible for returns, exchanges, or refunds.

    Support

    For any concerns or assistance, please contact us at:

    Email: support@anekastudio.in

    We will be happy to assist you.